And frequently asked questions

Documents & FAQ’s

System user guides

Step 1 > Business registration

Step 2 > Rail and civil worker registration

Useful information

This Knowledge Base includes steps to check company compliance, search for and edit employees, run reports on competencies or work hours, and create users, among other helpful tips. This process can be completed in Onsite, the Pegasus software that powers the Downer Contractor System.

The Business Rules specify the requirements of the documents you upload in the system. Ensuring your documents meet these requirements will save time and have you approved faster.

Complete and return this form if you have a new worker who is already registered to a different company in the system, and you need them added to your company. Workers can be removed from your company by an administrator directly in the system. Instructions on how to complete this process are available under the End Employment sub-heading of this page:

Frequently asked questions

Click to expand the FAQs below.

How do I know if I need to register my company and employees in the Downer Contractor System?

All companies working on Downer project sites must register in the system. They must also ensure their employees undertaking civil and rail roles are registered and have the correct Downer inductions before coming to work.

Rail workers must first hold RSW cards with the correct Downer project roles, and then the correct roles in the Downer Contractor Portal. Civil contractors must be registered in the Downer Contractor System and hold Pegasus cards.

Contractors cannot work for Downer without being registered in the system.

How much does registration, role selection and induction booking cost?

Annual business registration in the Contractor Management System costs $100 + GST. This is for the verification and ongoing registration of a company and its documents.

Civil contractors

Employee registration (including contractor access cards and online inductions) costs $75 + GST per person, and $30 + GST for annual renewal.

Rail contractors

Rail Safety Worker cards and roles cost $100 + GST for new cards, with annual renewal costing $30 + GST.

Rail contractors must have roles and training booked for them in the Downer Contractor System. Training costs $10 + GST per person.

What certifications must a contracting company hold to register in the system?

The list of required documents may include:

  • Electrical Contractors Licence
  • Building Contractors Licence
  • Plumbing Contractors Licence
  • Air Conditioning Contractors Licence

How often do I need to renew my registration?

You will be emailed to follow the process to renew your registration in the system every 12 months.

Who do I contact if I have questions about the Contractor System?

You can call Pegasus during business hours on 1300 217 380 or email

If you have questions about Rail Safety Worker cards, please call 1300 309 566 or email


Who manages the Downer Contractor System?

Pegasus is managing the Contractor Management System on behalf of Downer. Pegasus connects a competent workforce.

Pegasus_Logo_RGB_Web copy

The Pegasus solution:

  • provides access to contractiong company and individual contractor data
  • manages all training and inductions
  • administers contractor and supplier compliance and pre-qualification documents
  • manages the qualifications and competency, including licences and mcals, of all workers involved in a project
  • awards accreditation upon successful completion of inductions and assessments
  • provides tools for audit, investigation and inspection of contractors
  • offers online and call centre support
  • manages contractor performance over term of their contract